Terms of Service
These terms govern the relationship between Leo Brown (trading as Wrymouthcore, "we", "us", "the coach") and clients who purchase coaching services. By booking a coaching session or programme, you confirm that you have read and agree to these terms.
1. About us
Wrymouthcore is a trading name used by Leo Brown, a sole trader providing professional coaching services. Our registered address is 8 Oak Avenue, Ashford TN23 9AB, England. Email: [email protected].
2. Services
We provide professional coaching services in the areas of communication, confidence, and public speaking. Sessions are delivered by video call or in person at our Ashford office, as agreed with you at the time of booking.
Coaching is a collaborative, forward-focused process. It is not therapy, counselling, mentoring, consulting, or medical advice. We do not diagnose, treat, or provide clinical guidance of any kind. If at any point coaching appears insufficient for your needs, we will say so honestly and, where we can, suggest appropriate alternatives.
3. Pricing and payment
Session fees are quoted individually and confirmed in writing before any programme begins. Prices are in pounds sterling (GBP) and include VAT where applicable.
Payment is due within seven days of invoice. We issue invoices by email. If payment is not received within fourteen days, we reserve the right to pause or end the coaching engagement until the account is cleared.
We do not offer instalment plans by default, but may do so at our discretion. Any instalment arrangement will be confirmed in writing.
Prices are reviewed periodically. Any price change affecting an existing programme will be discussed with you before taking effect.
4. Booking and scheduling
Sessions are scheduled by email or phone. We work on Tuesdays, Wednesdays, and Thursdays. We will confirm each session at least 48 hours in advance.
Sessions are typically 60 minutes. The duration of each session is agreed at the start; we will not extend sessions without agreement, and will not charge for time that runs over due to our own scheduling.
5. Cancellation and rescheduling
Your cancellations
If you need to cancel or reschedule a session, please give at least 48 hours' notice by email or phone.
- 48 hours or more: no charge; we reschedule at a mutually convenient time.
- 24–48 hours: 50% of the session fee is charged.
- Less than 24 hours or non-attendance: the full session fee is charged.
We apply these terms with common sense. If you miss a session due to a genuine emergency, contact us and we will discuss it.
Our cancellations
If we need to cancel a scheduled session, we will give you as much notice as possible and reschedule at your convenience, with no charge. If we cancel a session with less than 24 hours' notice (for reasons other than genuine emergency), you may request a partial refund of any prepaid amount equivalent to that session's fee.
6. Refunds
Sessions are charged for work performed. Refunds are available in the following circumstances:
- A session is cancelled by us with less than 24 hours' notice and cannot be rescheduled within 14 days to your satisfaction
- The service delivered was materially different from what was described in writing at the time of booking
Refund requests should be made by email within 14 days of the relevant session or event. We aim to process agreed refunds within 10 working days.
Consumer cancellation right
If you are a consumer (booking as an individual rather than on behalf of a business), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel a contract for services entered into at a distance (e.g., agreed by email or online). If you request that coaching begins within the 14-day cancellation window, you acknowledge that you may lose the right to cancel once the service has been fully performed.
To exercise your cancellation right, notify us in writing at [email protected] within 14 days of the date the contract was formed. We will refund any amount paid for services not yet delivered within 14 days of receiving your cancellation notice.
7. Confidentiality
Everything discussed in a coaching session is treated as confidential. We do not discuss your sessions with anyone outside of professional supervision (where case material is anonymised) or unless required to do so by law.
The exceptions are limited and serious: we would break confidentiality if we had significant concern for your safety or the safety of another person, or if required by a legal obligation. We would aim to discuss this with you first wherever possible.
We ask that you treat session content as confidential in return, and do not share materials we provide to you beyond your own use without permission.
8. Intellectual property
Worksheets, frameworks, and materials we create for you are provided for your personal use only. You may not reproduce or distribute them without written permission. The coaching conversation itself and any insights arising from it belong to you entirely.
9. Limitation of liability
We provide coaching services with care and professional diligence. However, coaching outcomes depend significantly on your own effort, circumstances, and decisions outside our control. We cannot guarantee any specific professional or personal result.
To the extent permitted by law, our liability for any claim arising from coaching services is limited to the fees paid for the sessions in question.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.
10. Governing law
These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence give you additional rights.
11. Changes to these terms
We may update these terms from time to time. For ongoing coaching relationships, we will notify you of material changes by email at least 30 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated terms.
12. Contact
Questions about these terms: [email protected] or by post to the address in Section 1.